Cancellation Policy

Cancellation Policy of TRANIGO Bookings:

  1. You may cancel a Booking between 24 (twenty-four) and 48 (forty-eight) hours prior to the Pickup Time, depending upon the identity of the applicable Transport Service Provider except the NON-Refundable bookings. 
  2. You may cancel a Booking by either (i) telephoning TRANIGO Customer Support Team and confirming the cancellation verbally in that telephone call or (ii) by using the online cancellation process on the Website
  3. If a Booking is canceled by You later than the applicable time as mentioned above, the Booking will be charged in full regardless of whether the Journey has been made. We have the right to cancel the Booking upon limited or immediate notice in any circumstances, including but not limited to the insolvency of a Transport Service Provider. In circumstances where we cancel due to issues related to the Transport Service Provider and/or the applicable vehicle which was due to be used for the Journey we will use our reasonable endeavors to arrange for the supply of an alternative vehicle, but at periods of high demand, it may not be possible. Where we notify You of cancellation of the Booking 48 hours or less before Pickup Time, You will receive a return of all monies already paid by You in respect of the Booking.